Remote Follow Ups

I just had a follow-up appointment with a client via phone. I do this from time to time to save them on travel fees. I usually like to have two appointments; the first to gather all my information and the second to go over the report with them to explain everything.

I have found having follow-ups over the phone is PAINFUL for both of us. It is difficult for them to know exactly where and what in their home I am referring to, especially when it comes to suggestions on furniture placement. In the end we do get through it all, but it usually takes two hours instead of one.

However, I will continue to do them as necessary to save my clients their hard-earned money and me the gas but I need to figure out a better way to explain everything. Any suggestions would be appreciated.

Have to go...the natives are restless.